Need help?
Frequently Asked Questions
Hop on over this way, to the online store.
Or, check out our current brick-and-mortar stockists dotted around the world over here.
Online Orders
Still don’t see us in your mailbox? Don’t worry! We’re here to help.
If you’ve waited longer than the anticipated delivery timeline listed for your order, please contact us straight away.
We’ll personally follow up with the postal service to see where your order is hiding out. Please note: if an item has been lost in transit, replacement items will be dispatched at our discretion.
Yes! Simply select Local Pickup at checkout, and we’ll send you an email notification when your order is ready for collection.
Click & Collect is available from our Melbourne warehouse in Altona North.
Orders can be collected between 10am - 2pm, Monday through Friday (please note that collection is not available on public holidays.)
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
On Wholesale
You are our very top priority, and we’ll be back with you very shortly.
Goodness, we’re thrilled! ‘Round here, retail partners are more than just brand ambassadors – we consider you a part of our tribe. And we take exquisite care of our own.
Have you filled in this wholesaler enquiry form? Once you have, one of our wholesale team will be in touch with you shortly. Here’s to the beginning of something beautiful!
Ways to Work with Us
We take on a select number of custom commissions for commercial and personal creative projects. Please email us, and if we have capacity, we’ll get back to you!
Please note, we no longer offer branding packages or any graphic design services.
When our founder + chief wild heart Emma Kate is not at her studio desk, you can probably find her on a plane! Emma lives for travel and is readily available for tourism and destination marketing campaigns within Australia and internationally.
Emma is well experienced working with travel and tourism companies to promote destinations across her social channels and blog, and for various publications she writes for. Emma’s media kit is available on request. Please reach out via email and let’s work together!
Along with travel, Emma also lives for in-person connection, and is readily available for speaking, presenting, and brand consulting within Australia and internationally.Please get in touch.
Shall we make something wonderful together? We love to work with and support kindred brands who make beautiful products and experiences, and take on selected brand collaborations, partnerships and ambassador roles when we have capacity. Please note that we will only post about products we have road-tested and genuinely love.
While we do appreciate being sent your product, please know we are unable to guarantee coverage. Exclusive or guaranteed coverage is reserved for companies who have committed to a paid campaign.
Products and experiences centred around travel and lifestyle receive most interaction with our highly-engaged audience. Fashion, beauty, homewares and food/drink also perform well if they are a good match with the Emma Kate Co. aesthetic.
If you’d like to work together in this way, pitch us your campaign or idea, and we’ll get back to you!
The images on our website and social channels are all available for purchase, for personal or commercial use.Please get in touch for rates and options!
Media Interviews + Press Features
Thank you so much for thinking of us for your upcoming feature!Please reach outwith details, and we’ll come back to you! Emma is readily available to travel, if need be.
mma Kate is currently pulling back on interviews, so we may have to gratefully + regretfully decline, but do reach out with your requestfor consideration.
We do not currently offer any blog or sidebar advertising.
Messy Thrilling Life
We are grateful to receive a lot of beautiful messages and emails asking for advice. While we will most certainly read [and appreciate] your email, please understand we may not be able to provide a personal reply.
Saying this, Emma does offer [very] limited one-on-one consulting sessions [in-person, or Skype-based] for all things social media strategy, brand launches, photography editing and entrepreneurship for a small handful of clients at a time. If you’d like to find out pricing and her current availability, get in touch + we’ll send over the details.